• Advisory

Customer & Operations

Customer & Operations teams focus on fundamental business issues — managing risk, increasing revenues and controlling costs — which all organizations, in all industries, should address in order to flourish. We help companies identify risks and optimize operations that are used to support their strategic business objectives and financial goals.

Organizations have a range of options to help them manage and improve performance, including process and control design, shared services models and outsourcing. Our firms’ Customer & Operations professionals seek to empower clients to make better business decisions — decisions that are at the heart of successful business transformation and change management efforts.

Customer & Operations teams serve our firms’ leading clients in all industries. Our professionals bring extensive experience and work collaboratively with clients, advising them on:

Managing and reducing materials costs   Improving service to the customer   Globalization  
  Optimizing overall internal supply chain costs   Reducing supply chain risk     Product design efficiency  

In addition, the Customer & Operations team can transform the business by helping clients think through:

Operations risk management     Strategic cash generation        Operational optimization   
Supplier risk Working capital optimization Rapid value procurement
Product portfolio risk Manufacturing strategy Integrated supply chain planning
Process risk Revenue management Cost management & optimization

Customer & Operations teams can assist our firms’ clients with:

Rapid value procurement Focuses on optimizing strategic sourcing, consolidation of the supply base, improved contract management, improved inventory management through purchase execution and procurement process effectiveness.
Working capital management Designs and embeds approaches to develop and implement visibility, control and generation of cash and working capital across the business operations.
Supply chain optimization  Advises on lean manufacturing, lean six sigma, operations, product lifecycle management, logistics, sourcing, and distribution.
Business integration Advises on mergers of business organizations (called post-merger integration), shortly after a deal is finalized or years after many mergers have been executed.
Customer management Provide insights in to managing the entire life cycle of a customer, helps with visibility into customer segmentation and assists in increase customer retention and acquisition